At All Social Promotion Limited, we strive to provide high-quality design services to meet the needs of our clients and exceed their expectations. However, we understand that there may be circumstances where a refund is requested. Please read our return policy as described below

Refund Eligibility

1. Refunds are only applicable under specific conditions, including but not limited to:
2. Unsatisfactory service delivery or failure to meet the agreed-upon requirements.
3. Services not rendered due to unforeseen circumstances or technical issues from our end.
4. Duplicate payments or overcharge 

Refund Request Procedure:

Clients must submit a refund request within 7 days from the service delivery date.
Request must be made in writing through WhatsApp. [Our Refund Department Whatsapp].

Refund requests should include:

1. Client name and contact information.Invoice number and date of purchase.
2. Invoice number and date of purchase.
3. Detailed reason for requesting the refund.
4. Supporting documentation or evidence if applicable.

Refund Resolution:
If the refund request is approved:
Refunds will be processed using the same payment method used for the original transaction.
The refund amount may be subject to deductions for any applicable fees or services already rendered.
Refunds will be issued promptly within 3 Days of approval.

Non-Refundable Services:

Some services may be considered non-refundable, such as:

1. The Services are completed in whole or in part upon approval of the Client.
2. Customized or personalized design work that may not be resold.

Contact Customer Support

99% of problems can be solved with a simple email. We request that you reach out to us using our Contact Us page. Our Customer Service Department will get back to you within 24 (usually less than 12 hours) with a review of your concern and a solution.